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Ruby Receptionists
Not an AI tool — the benchmark. Ruby is the best-known live virtual receptionist service: real US-based humans answering, taking intake, and booking, billed by the minute. Every AI receptionist in this directory is priced against what Ruby charges for a person, so the directory lists the person too.
DIRECT LINK NOT YET TESTED
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What it does (vendor-stated)
- Live human receptionists, 24/7, bilingual (vendor-stated)
- Intake, appointment scheduling, and payment collection on calls
- A mobile app and customer portal for messages and call handling preferences
- AI enhancements exist around the edges, but the product is humans — that is the point of the benchmark
Feature claims above are the vendor's own, from its published materials — not our test results.
Published pricing — checked October 2026
| Plan | Published price | What's included |
|---|---|---|
| 50 minutes | $250/month | Entry published bundle |
| 100 minutes | $395/month | — |
| 200 minutes | $720/month | — |
| 500 minutes | $1,725/month | Largest published bundle |
Per-minute bundles, human-priced. The comparison that matters: a month of after-hours coverage that costs $49–$149 from the AI services in this directory costs several hundred here — and some callers will always prefer the human. Both halves of that sentence are true; the stack decision is which calls get which.
What it costs at three shop sizes
| Shop size (illustrative volume) | Cheapest published path |
|---|---|
| Solo shop (~250 min/mo) | $720+ (200-minute bundle + overage) |
| 5-tech shop (~600 min/mo) | $1,725+ (500-minute bundle + overage) |
| 20-tech shop (~1,600 min/mo) | Beyond published bundles — custom quote territory |
Illustrative volumes, priced from the published plans above: a solo shop at roughly 60 calls / 250 minutes a month, a 5-tech shop at roughly 150 calls / 600 minutes, a 20-tech shop at roughly 400 calls / 1,600 minutes. Your call log decides which row is yours.
Works with the software you already run?
Ruby books through shared calendars and intake forms rather than native field-service integrations; no native Jobber, ServiceTitan, or Housecall Pro booking is published (checked October 2026).
Questions to ask before you buy
- What is the per-minute overage rate past my bundle — published or quoted?
- How are minutes rounded — 30 seconds, a full minute, or by the second?
- Which hours and call types do your receptionists book, and which do they only message?
Pricing checked October 2026 against the vendor's published plans. Found a price change or an error? That is exactly what our public changelog exists for — the correction lands in the newsletter's "One More Thing" section.